Loading

FAQs Everything You Need to Know

Get answers to common questions about managing rental properties, handling payments, tracking maintenance requests, and more with Hansell.

What is Hansell.app, and how does it work?

Hansell.app is a property management platform for landlords and tenants. Landlords manage rental properties, track payments, and handle service requests, while tenants can pay rent, request maintenance, and receive notifications.

Is Hansell.app free to use?

Hansell.app offers different pricing plans based on features and the number of rental properties managed.

Can tenants make payments directly through the app?

Tenants can upload images of check payments, Zelle receipts, or money orders as proof of payment. Landlords receive a notification and can confirm payments.

How do service and repair requests work?

Tenants can submit a service request with a description and attach photos of damages. Landlords receive this as a service ticket and can assign it to their preferred vendors for repairs.

What happens if a tenant underpays or overpays rent?

Landlords can adjust payments, request additional funds, or issue refunds directly within the app.

Does Hansell.app support lease agreements?

Hansell.app does not generate lease agreements but allows landlords to input key details from their paper or digitally signed contracts, such as rent due dates, rent amounts, late fees, and HOA fees.

Are there late fees and pet fees included?

Yes, Hansell.app tracks late fees, pet fees, and other charges automatically for accurate rent calculations.

How secure is my data on Hansell.app?

We prioritize security and use encrypted storage and secure transactions to protect user data.

Can I use Hansell.app for multiple properties?

Yes, landlords can manage multiple rental properties and tenants from a single account.

How do I get started with Hansell.app?

Download the Hansell.app from the app store, sign up, and follow the guided setup to manage your rental properties easily.

Still have questions?

Get your answers straight from the experts - contact our sales team for more info about our product features and pricing.

Download from Apple & Play Store

Manage your rental properties anytime, anywhere. Download Hansell from the App Store or Google Play and streamline property management on the go!